Delivery and collection

Standard delivery (Free)

Packages will be delivered within 2-3 working days of your order being approved.

You’ll be contacted by your courier when they know when they’ll be delivering your package. You can update your delivery preferences in the Royal Mail app to enable delivery to a neighbour or leave in a safe place if you won't be in.

If you’re not present when Royal Mail deliver your treatment, they will:

• Post your parcel through your letter box
• Deliver to neighbour
• Deliver to your chosen safe place

If none of these options are feasible, Royal Mail will attempt to deliver the next working day.

Next day delivery (£4.95)

Mainland UK

• Orders approved before 5pm Monday-Friday will arrive the next day (Tuesday - Saturday).
• Orders approved up to 11am Saturday will arrive on Sunday.
• Orders approved after 11am Saturday and all-day Sunday will arrive Tuesday.

Northern Ireland, Isle of Man, Scottish Highlands, Channel Islands and other offshore UK destinations:

• Please allow an additional 24 to 48 hours for offshore UK destinations

You’ll be contacted by your courier when they know when they’ll be delivering your package. You can update your delivery preferences in the Royal Mail app to enable delivery to a neighbour or leave in a safe place if you won't be in.

If you’re not present when Royal Mail deliver your treatment, they will:

• Post your parcel through your letter box
• Deliver to neighbour
• Deliver to your chosen safe place

If none of these options are feasible, Royal Mail will attempt to deliver to you the next working day.

Click and Collect (Free)

If your order is approved by 5pm Monday-Friday, you should be able to pick it up the same day from selected pharmacies - provided they have your treatment in stock.

We suggest you ring your chosen pharmacy before you go to collect your treatment, just to make sure they have it in stock and ready.

Postcode exclusions

Unfortunately, there are some locations where we can't offer next-day delivery. But we might offer standard delivery to these locations. For these areas please allow an extra 24-48 hours for delivery.