Well Online Doctor customer services

Medical queries and emergencies

We are unable to help you in an emergency. If you require urgent assistance please call:

• 999 - For urgent assistance
• 111 - For general medical enquiries (NHS)
• 116 123 - Feeling depressed or have mental health concerns (Samaritans)

Contact our customer service team

Call

020 3514 2205
or send us a message via your Patient Record
Monday - Friday: 9am-5pm
Saturday: 9am-1pm

This line only covers services we provide on our website - it is not a general medical advice service. For other medical advice, please consult your NHS GP or call the NHS 111 service. 

If you are experiencing a medical emergency, please call the emergency services on 999.

Our calls are monitored and recorded for quality and training purposes.