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Cookies notice
We use standard technology called 'cookies' on this website. A cookie is a small data file that is stored on your computer's hard drive by your web browser when you access a website. Please note that Well Pharmacy operate their own Cookie Policy for their website, which you can find here.
Cookies enable us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to show us the most popular areas of our website. They allow us to enrich your experience of using the website and make it more user-friendly.
Cookies can collect personal-identifiable information such as data entered through a web form, or login details. Please note, if you do turn off cookies, this will limit the service that we are able to provide to you and may affect your visitor experience.
Types of cookies
We use the following types of cookies on https://onlinedoctor.well.co.uk/:
Strictly necessary
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Performance cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
Functional cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Marketing cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Session cookies
Session cookies enable us to keep track of your movement through the website and allow you to use the site quickly and easily without having to re-enter information. For example, they allow our site to remember what you have added to your shopping basket, enabling you to make your order without re-entering all your choices again at the checkout. Your contact details may be used to send a basket recovery email if you abandon your basket before completing the purchase. Without session cookies, a new page would not recognise your past activities on all prior pages and your shopping basket at checkout would always remain empty.
Persistent cookies
Persistent cookies help us remember your settings for each time you visit. They enable us to authenticate who you are once you register and to remember your preferences the next time you visit the site. This gives you faster and more convenient access each time you visit our site.
Third party cookies
We may use cookies that are set by a partner company to enable us to track user browsing habits, helping us to improve how the site runs and personalise your user experience. Third party cookies also facilitate campaign delivery through advertisements and email activity, as well as providing analytical reporting for our website.
Removing and disabling cookies
You can change your cookie preferences at any time by clicking ‘Select Cookie Preferences’ at the bottom of the page. Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your experience of our website. While you will still be able to browse around the site, the functions that allow you to add items to your basket, set up a new account or access an existing account will not be available.
If you prefer, you can set your browser to disable or reject cookies. This will mean that no website will be able to place cookies on your computer. You can do this by adjusting the preferences within your browser. Each internet browser is different, so check the ‘help’ menu on your browser to learn how to change your cookie preference or visit www.allaboutcookies.org for further information on cookies and how to switch them off.
To find out more about how we use your information, see our see our Privacy Notice.
What cookies do we use?
Necessary
| Name | Description | Hostname | Vendor | Expiry |
| IP_SESS | Not identified by OT | 1 day | ||
| UC_OD_SESS | 90 days | |||
| SYNCH_SESS | 90 days | |||
| NSC | 1 hour | |||
| cf_bm | The __cf_bm cookie supports Cloudflare Bot Management by managing incoming traffic that matches criteria associated with bots. The cookie does not collect any personal data, and any information collected is subject to one-way encryption. | Cloudflare, Inc. | 1 hour | |
| TXS SESS | 90 days | |||
| TX_SESS | 90 days | |||
| tms_VisitorID | 400 days | |||
| tms_wsip | 1 hour | |||
| JSESSIONID | General purpose platform session cookie, used by sites with JavaServer Pages (JSP). The cookie is usually used to maintain an anonymous user session by the server. | Session | ||
| lypn-user-id | 400 days | |||
| C_SESS | Session | |||
| L_RMST | 1 day | |||
| L_SESS | Session | |||
| cookiehub | Used by CookieHub to store information about whether visitors have given or declined the use of cookie categories used on the site. | CookieHub | 365 days | |
| tPHG-PS | Main tracking cookie for Partnerize system. Used to link resulting conversions back to originating click. | prf.hn | 30 days |
Preference
| Name | Hostname | Expiry |
| __adal_ses | 1 hour | |
| __adal_id | 400 days | |
| __adal_ca | 180 days | |
| __adal_cw | 7 days | |
| AWSALBCORS | www.pages06.net | 7 days |
Analytical
| Name | Description | Hostname | Vendor | Expiry |
| YSC | This cookie is set by YouTube video service on pages with YouTube embedded videos to track views. | .youtube.com | Session | |
| _hjSessionUser_ | Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. | Hotjar | 365 days | |
| hjSession_ | Used by Hotjar to hold current session data. | Hotjar | 1 hour | |
| MUID | Microsoft User Identifier tracking cookie used by Bing Ads. It can be set by embedded microsoft scripts. Widely believed to sync across many different Microsoft domains, allowing user tracking. | Microsoft | 390 days | |
| _ga_ | Contains a unique identifier used by Google Analytics 4 to determine that two distinct hits belong to the same user across browsing sessions. | 400 days | ||
| _ga | Contains a unique identifier used by Google Analytics to determine that two distinct hits belong to the same user across browsing sessions. | 400 days | ||
| _gid | Contains a unique identifier used by Google Analytics to determine that two distinct hits belong to the same user across browsing sessions. | 1 day | ||
| dc_gtm_ | Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager | 1 hour | ||
| _vwo_uuid_v2 | Calculates Unique Traffic On a website | Visual Website Optimizer | 366 days | |
| _gat_ | Used by Google Analytics to throttle request rate (limit the collection of data on high traffic sites) | 1 hour | ||
| mt.v | This cookie is set by Monetate Platform to tests and adapt the website to offer an improved customer experience. It stores an anonymous ID with other information regarding your current session. This information is used to improve the online customer experience. | Monetate | 400 days | |
| hjActiveViewportIds | User by Hotjar to store user active viewports IDs and an expiration. Timestamp that is used to validate active viewports on script initialization. | N/A (Local storage) | Hotjar | Persistent |
| hjViewportId | This Hotjar cookie stores information about the user viewport such as size and dimensions. |
N/A (Local storage) | Hotjar | Session |
Marketing
| Name | Description | Hostname | Vendor | Expiry |
| VISITOR_INFO1_LIVE | Set by YouTube and used for various purposes, including analytical and advertising. | .youtube.com | 180 days | |
| _gcl_au | Used by Google AdSense to understand user interaction with the website by generating analytical data. | Google Advertising Products | 90 days | |
| _fbp | Facebook Pixel advertising first-party cookie. Used by Facebook to track visits across websites to deliver a series of advertisement products such as real time bidding from third party advertisers. | Meta Platforms | 90 days | |
| uetsid | This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site. | Microsoft | 1 day | |
| _uetvid | Used by Microsoft Advertising to store a unique, anonymized visitor ID to personalize marketing. | Microsoft | 390 days | |
| MSPTC | Microsoft | 390 days | ||
| IDE | Used by Google's DoubleClick to serve targeted advertisements that are relevant to users across the web. Targeted advertisements may be displayed to users based on previous visits to a website. These cookies measure the conversion rate of ads presented to the user. | Google Advertising Products | 390 days | |
| com.silverpop.iMAWebCookie | The unique identifier for the visitor. Used to pass individual identity along with specific actions. | Acoustic | 400 days | |
| com.silverpop.iMA.session | The unique identifier for the current browsing session. Used to associate a series of individual events to a single functional browsing session. | Acoustic | 1 hour | com.silverpop.iMA.page_visit | One 'per session' cookie created for each page visited in the session. Used to distinguish the first visit to a webpage by an individual from subsequent visits. | Acoustic | 1 hour | __adal_ses | Determines whether there is an active session and which conversions have taken place in this session to prevent duplicates, stores a list of events in this session. | Adalyser | 1 hour |
| _rdt_uuid | Set by Reddit to help build a profile of your interests and show you relevant ads. | 90 days | ||
| _mibhv | This cookie powers Moveable Ink Analytics, which allows us to measure effectiveness of our Advertising emails. | N/A (Local storage) | Moveable Ink | Persistent |
| _mibhv | This cookie powers Moveable Ink Analytics, which allows us to measure effectiveness of our Advertising emails. | Moveable Ink | 365 days | |
| lastExternalReferrer | Detects how the user reached the website by registering their last URL-address. | N/A (Local storage) | Persistent | |
| lastExternalReferrerTime | Detects how the user reached the website by registering their last URL-address. | N/A (Local storage) | Persistent | |
| _uetsid_exp | This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website. | N/A (Local storage) | Microsoft | Persistent |
| _uetvid_exp | This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website. | N/A (Local storage) | Microsoft | Persistent |
| ar_debug | Enable/disable attribution report debugging. Attribution reporting is a Google Privacy Sandbox feature to measure conversions without third-party cookies. | googleadservices.com | 90 days | |
| VISITOR_PRIVACY_METADATA | This cookie is hosted by YouTube and used as a unique identifier to track viewing of videos. | youtube.com | YouTube | 180 days |
| adal_out_queue_adalyserTracker_get | Used to track the visitor across multiple devices including TV. This is done in order to re-target the visitor through multiple channels. | N/A (Local storage) | YouTube | Persistent |
How to contact us
Telephone: 020 3514 2205
Email: [email protected]
Mail: Data Protection Officer, Expert Health Limited, Mezzanine Floor, 50-54 Wigmore Street, London W1U 2AU.
Please note, when emailing us you may receive a response from [email protected].
